Refund Policy

Solid Hosting South Africa's Refund Policy

All of our web hosting plans comes with a 30 day moneyback guarantee. You can request for a refund if our product is below the standard we promised you, or if our product is dysfunctional or non-functional within 30 days from the purchase date, we will refund you the cost as stated.

Domain Registration

Note: Domain Registrations are non-refundable. Hosting Account with Free Domain Registration, refund request made within the 30 days money back guarantee period will have the cost of domain subtracted from the total amount paid, as domain registration payments are non-refundable. The domain registrations fee is always non-refundable, even if this fee was waived as free at the time of hosting purchase.

Refund

Money Back Guarantee policy does not apply to services such such as; Domain Registration, Domain transfer, Dedicated IP address, SSL Certificate, Dedicated Servers, all Resellers, addons, VPS, WHMCS, Web Design services and templates. Note: Our Products are not for experiments, our products have been proved and tested.

Every Refund request should be justified on the basis that our products are found to be below what we promised or that our products are non-functional.

Billing

At this time we bill monthly, quarterly, semi-annually, annually and bi-annually depending upon the plan. If our product are non-functional within the first 30 days we would provide you with a refund; but Domain Name registration and Domain transfer fees are non-refundable.

EVERY Refund request must be in writing sent to E-mail: billing@solidhosting.co.za and E-mail: accounts@solidhosting.co.za within the 30 days Money back Guarantee Period